Town of Belmont - Billtrust Information

Billtrust Information


	The Town of Belmont is excited to offer you a fast and easy way to securely receive and pay your Real Estate and Personal Property Bills electronically. Taxpayers can choose to make a quick one-time payment or register to access the benefits of online billing, which include: View current and past billing statements Make payments by credit card or electronic check Link multiple bills to one username to view all your bills from one place Receive email notifications every time a statement is ready to be viewed and paid Make payments for a current balance owed or schedule future payments Access your account anytime, anywhere from your computer, tablet, or smartphone We also encourage residents to consider going paperless to receive their bill electronically to help us achieve our goal of reducing paper waste and going green. What You Should Know about Online Billing with The Town of Belmont Security & Privacy Your personal information remains confidential and secure. The system used by The Town of Belmont to process payments is independently audited each quarter for Level 1 compliance (the highest level) with Payment Card Industry (PCI) standards for credit card security, ensuring that all transmissions taking place on the site and encrypted and secure. Registration There is no cost to sign-up for online billing and you can update your account preferences (such as paper and electronic billing delivery options) or cancel at any time. Payment and Processing Fees A convenience fee will be assessed for each credit card or ACH payment that is processed online. Fees are percentage-based or flat-rate charges based on the type of card you use, the payment amount, and bill type. This fee is charged by the electronic payment processor transacting the funds and no portion of the fee goes to The Town of Belmont. This charge will appear separately from the payment amount for the bill on your bank or credit card statement and is non-refundable. Contact us if you require assistance or have any questions regarding online billing with The Town of Belmont. For Real Estate and Personal Property taxes, e-mail mtrainor@belmont-ma.gov For Excise taxes, e-mail rarria@belmont-ma.gov Frequently Ask Questions

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	How does it work? How does it work?
	This service provides you with an easy way to review and/or pay your bill online. Instead of receiving your bill via the U.S. Mail, we will send you an email notification when your bill is available online. Simply click the above, sign in enroll in online billing, and you are ready to view and pay your bill. If you would rather continue to receive your bill in the mail, you can choose the One Time Payment option that lets you make a payment without seeing the bill online.
	How much does it cost? How much does it cost?
	Enrolling in online billing is free. In fact, you will save the cost of the stamp and you will save the hassle of writing out a check. The only cost you will incur is any applicable convenience fee which is assessed with each payment based on the card type, payment amount, and bill type.
	Will my paper bill still be mailed to me? Will my paper bill still be mailed to me?
	You have the option of selecting to “Turn Off Paper Statements.” If you do this, you can easily print it out your statements from your online account should you still be interested in storing paper statements at home.
	Can I cancel after I sign up? Can I cancel after I sign up?
	You may cancel at anytime and your paper bill will be mailed to you the next billing cycle. Simply call the Treasurers Office, at 617-993-2770.
	Can I pay my bill online? Can I pay my bill online?
	Yes. This service enables you to pay your bill online. You can easily pay your bill with a major credit cards or your checking account.
	Is my credit card and bank account information safe? Is my credit card and bank account information safe?
	We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SAS 70 Type II Certified. They are the most stringent certifications to ensure your data is secure.
	How will I know when I have a new bill? How will I know when I have a new bill?
	You will receive a notification via email that a new bill is available.
	Will my bill look the same online? Will my bill look the same online?
	Your online bill will be an exact replica of the bill you are used to getting in the mail.
	Can I easily print and save my bill? Can I easily print and save my bill?
	We use the industry standard PDF format for storing and displaying your bill which makes it very easy to print or save your bill to your computer. Go to www.adobe.com to download the program. More...
	Can I cancel a payment? Can I cancel a payment?
	Scheduled payments can be canceled prior to processing. To view all scheduled payments, click on the History tab within the online billing portal. To cancel a payment, simply click the Cancel link to the right of the scheduled payment.
	How can I view my earlier bills? How can I view my earlier bills?
	You can view your past bills from the History tab. Select the billing cycle from which you want to view your bills and click View. It will open a new window with the PDF version of the bill. On some versions, you can simply just click the View link on the left of the History to open up your bills.
	What is Auto-Pay? What is Auto-Pay?
	Auto-Pay (automatic payments) allows you to set a dollar threshold from which it will automatically pay your bill if it is below the threshold you have defined. Once you set the auto-pay threshold, you can rest at ease knowing that your bills will be paid on time if it's below the threshold.

Belmont Town Offices 455 Concord Avenue, Belmont, MA 02478 PH: (617) 993-2600
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